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FAQS

Order questions

Is the artwork hand painted?

We offer both hand painted wall art and printed wall art. Our hand painted wall art is 100% hand painted by professional artists. Most of our abstract art is hand painted. We specify in the product description whether the art is hand painted or not.

Are the paintings signed by the artists?

No, they are not. However, if you would like for your painting to be signed by the artist you can leave a note requesting this when placing your order.

Will you send me a photo of my painting before shipment?

Yes, we will email you a photo of the finished painting before framing and shipping it. You will be able to request any modifications you would like and the artist will make the necessary changes. Once you are completely happy with the painting we will ship it out to you.

Do you offer unframed or rolled canvas wall art?

No, we only offer framed wall art. We have a variety of floating frame options to choose from.

Do you keep any paintings in stock?

No, we do not keep any paintings in stock. All of our printed wall art and hand painted wall art is made to order.

Can I make changes to a painting?

Yes, you can make changes to a painting. We will need to know exactly which areas and/or which colors you would like changed.

Can I request a custom size for a painting?

Yes. We can create custom sizes. Please contact us with our Contact Form (link contact us page here) or email us directly at info@glamgallerywallart.com

Can I request a custom painting?

Yes. We can create custom paintings. Please contact us with our Contact Form (link contact us page here) or email us directly at info@glamgallerywallart.com

Can your wall art be hung in any direction?

Our hand painted wall art comes with hanging hardware attached to all sides, so it can be hung in any direction. Our printed wall art can be hung the way that it is displayed in the listing.

Where is the wall art made?

Art prints are made in the United States. 

Hand painted art is made in Fujian, China. 

How can I check my order status?

You can check your order status here

Shipping Questions

What are the shipping costs?

We offer free shipping worldwide for our hand painted art and free shipping within the contiguous US for our printed art.

What are the production and shipping times?

Hand painted art:

Production time is 2 weeks and shipping time is 6-9 business days.

Art prints:

Production time is 2-3 business days and shipping time is 1-5 business days.

What happens if the artwork is damaged or lost during shipment?

We package our artwork very carefully, but in case of any damage or loss, the package is insured during shipment. Contact us as soon as you receive the package and notice the damage. Take photos to show us the damage of the artwork as well as the condition of the outside of the shipping package. We will reach out to the shipping company and file a claim and you will receive a new artwork, at no extra charge to you.

Who pays the Duties and Taxes?

The buyer is responsible for paying any Duties and Import Taxes that may apply.

What is your return policy?

We offer a 30 day return policy from the date of artwork delivery on any new, undamaged artwork.

Contact us within this period to initiate the return. The item must be shipped in the original packaging and in the same condition you received it within 30 days of its delivery. Customer pays return shipping.

Refunds are credited to the original form of payment within 5 business days of receiving your return.

A refund confirmation will be sent via email.

How do I initiate a return?

Contact customer service by emailing us at info@glamgallerywallart.com

To expedite your request, please include the following when you reach out: your name, contact phone number, order number, item, and the reason for the return.

Question not answered?

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